Support

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The best way to reach us

We usually reply within 2 working days. Please include your case reference or account email to help us respond faster.

Please note: FineBeater is not a law firm and our support team cannot provide legal advice over email. We can help with account issues, technical problems, billing questions, and general questions about how the service works — but we cannot assess your specific legal position, advise on whether to appeal, or tell you what to write.

What to include in your message

To help us resolve your issue quickly:

The email address registered to your FineBeater account.
Your case reference or PCN number, if relevant.
A brief description of the issue — what you expected to happen and what actually happened.
Any error messages you saw (screenshots welcome).

Billing and refunds

For billing questions or to request a review of an exceptional refund case, email the address above with the subject line "Billing query" and your Stripe payment reference if you have it. We review all refund requests within 5 working days.

Account deletion

To delete your account and associated data, email the address above with the subject line "Account deletion request". We will process your request within 30 days and confirm by email.

Other resources

Before emailing, you might find your answer in our FAQ. For information about how we handle your data, see the Privacy Policy.

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